Every organization eventually is taken over by the people who operate within it effectively, to the detriment of the people who operate outside and provide the actual public value. Google’s making a terrible, though understandable, mistake. They think people go to Google to see what Google wants to show them. This is like the people who run the airport imagining that travelers are popping by to see the decorations.

They are surely hearing themselves say the same things about how Google is “everything in one place” that every failed corporation parrots on their way out.