You are framing the problem backwards.
The system is already bursting because the process is badly designed, VFS and consular websites are fully broken and we do not resell slots, we do just what a normal legal firm would with interns but with computer use.
If the only way the current system works is by making everyone waste hours refreshing broken portals, that is not fairness. That is just bad infrastructure with human labor hiding the problem.
The system is bursting because AIMA is severely understaffed and there's a shit ton of people waiting in line. An agent is not going to solve this, it will just make you earn some money while helping people who are able to pay to jump the line.
You are framing the problem in whatever way it helps you sleep at night. "Fairness", lol.
You are confusing things, this is not for AIMA, this is for VFS. Nobody is jumping the line.