> I'm not sure what you mean by "Oof".

I second this.

Clearly the person who wrote "Oof" has never emailed Mullvad support.

Whenever I have emailed Mullvad support I have received a prompt reply from a human being who clearly actually cares about taking ownership of the question and seeing it through to resolution.

I have also witnessed first-hand the support person taking the question to an internal team member where it requires additional input. So there are clear paths for escalation if circumstances require it.

Finally the support mail allows for PGP encryption of communications too.

(I am not a Mullvad shill. Not a Mullvad employee. Just a satisfied customer)