Prusa printer are really good. Well at least a few month after the first release :D They tend to release banana products that ripe at the customers.

But for example I had some problems with my linear rods, talked to support for just a few minutes and 2 days later I had replacement parts at my door. This was a few years back though.

Also they give firmware updates, and even hardware upgrade for years! This IS really nice and I'm not sure any other printer manufacturer that sells to private people does this.

Yes, your upfront price is a bit higher. I say it's worth it.