I think this falls flat for a technical audience because we already know how to do this stuff. But there are a lot of people who don't know how to copy paste, or use reverse image search, or apply a filter to a table. Being able to use plain language to do these things is a game changer for them. Sure, it's inefficient and inelegant but it's an interface that will do for basic technical stuff what the ipad touch screen did for the mouse and keyboard.

one step back, both for technical and non technical, is the knowledge that thats even a problem that you have.

the agent occasionally spots your real problem like an experienced engineer

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