Consumers are not helping though. They do everything on a smartphone and don't even blink when mobile app is required for most trivial things.
Consumers are not helping though. They do everything on a smartphone and don't even blink when mobile app is required for most trivial things.
To echo the post you are responding to: when the app is required it isn't really a consumer choice, is it?
> required it isn't really a consumer choice, is it?
No one really resists or pushes back. When I resist I hear "that's what consumers want", "it's for security", or that I'm the problem. There is no one to complain to even, except to low paid kiddos in customer service.
At massive scale, change can only come in two ways: regulation or mass action. The former is unlikely because of regulatory capture (which itself is due in some part to the latter). The latter requires very serious violations, in order to come about.