I would have given up after the first failure, and used a different streaming service. I have zero patience for consumer technology that doesn't work, after spending every work day dealing with enterprise technology that doesn't work.

Is your stack really that rough?

9900 users have working laptops and 100 have hardware problems.

The laptop repair team's work queue, though? 100% broken laptops.

Yep, large diverse org, something's always broken somewhere.

Well said xD