> Would the cuwotmers also be willing to pay 2x the price for the product or service?

Would the executives, especially the C-suite, be willing to make $8M instead of only $10M in salary and bonuses?

What a strawman

1. The price would not be double. It'd be at most a marginal change. No company I've ever seen has more the a single digit percentage of their revenue in customer service

2. The customer was never given the decision wherever theyd be willing to pay ~1-5% more for better service, hence entirely useless to discuss

3. How the hell do you think that makes the people calling customer service racist? Or was my comment too challenging for you to read and comprehend?