My 12yo son is already significantly taller than me! We had to use his passport to prove he’s much younger than these systems report because they were locking him out from chatting to his friends (said the age gap was too big)

Wait, am I understanding correctly: for your child to chat with their friends you had you send a copy of their passport to a stranger in the Internet because "a system" thought they were older looking that their friends?

What are we doing even?