The problem is their bots try to get me to input what I need only to reject/get confused af what I write and give me super limited options or the classic runaround. I can’t tap my way to the solution. I am used to menus, I am used to proper UI’s. I don’t know what language each company uses and apparently their crappy reskinned Gemini bots can’t translate regular speak to it. But if I can see the words and see what leads where, I can figure it out quickly rather than expecting a facsimile of a real person to play middleman between me and the phone tree. It’s basically just navigating it and occasionally skipping a step or two for me. The loops I get thrown in to are such a con it’s not worth it.

I went through this whole song and dance the other day with Uber. I needed to change something and the “AI helper” kept trying to force me into the lost item tree. They snipe keywords and ignore everything else. If you say “reservation” or “cancel” that’s all it works with with none of the context.