When your flights are delayed/resechduled there is a world of difference. "Get in line" vs "you are already rebooked". (my Air Canada experince.)
When your flights are delayed/resechduled there is a world of difference. "Get in line" vs "you are already rebooked". (my Air Canada experince.)
> "Get in line" vs "you are already rebooked". (my Air Canada experince.)
Which of the two was the Air Canada experience?
"you are already rebooked" -- they were fab.
Same here for KLM.
Fair enough, I've been in those situations where the service on the ground side of the gate matters.