Spirit seemed to enjoy making their customers hate them. everyone who liked Spirit had to explain themselves (like you did) because their reputation was awful. It was a trainwreck of a brand.
Spirit seemed to enjoy making their customers hate them. everyone who liked Spirit had to explain themselves (like you did) because their reputation was awful. It was a trainwreck of a brand.
The only bad experience I ever had on Spirit was from their garbage passengers, never had a problem with the airline itself, flew them probably 20 times. But then again anecdotal evidence is also garbage, so who knows, maybe we were just lucky. Or maybe a vocal minority made it sound worse than it was.
Or the big airlines were paying for all that disparaging marketing on the down low. I wouldnt be surprised.
I would be surprised to hear that, say, United, was paying people to post about their bad experiences with Spirit Arlines online. I'm not in marketing though so maybe that's a thing that happens.
As an European who's lived in the US, Spirit was actually just as "good" as Ryanair. Sure, you can hate on both of them, but they're cheap and moce you from place to place. I can endure any discomfort for 3h if it meant I could save 100 or 150 bucks flying from NYC to Miami/FLL in high season.
I had much worse experiences with Frontier and promised myself never to fly them again. On one occasion we had to wait for 2h on the plane on tarmac after landing at MacArthur airport because... the airport staff was not responding to pilots' calls. Somehow they didn't know the plane was landing. It was 1 AM or so and while it might not have been Frontier's fault, to not be able to sort it out for 2 hours was telling. Had other issues, too, this one was most ridiculous.
The reason people hated spirit was the same reason they flew spirit, it was cheap.
They did things differently compared to other airlines, so it does warrant an explanation. People pay for the cheapest flight, and expect things like free bag checkin. Other airlines will charge everyone more, even if you had no bags and provide free bag checkin. I've had flights where I only had a small backpack and nothing more, I don't want to the "priced in" fee assuming everyone will check a bag. Spirit gave you exactly what you paid for, which is how it should be. No marketing mind games to trick you into thinking you're getting some luxury service. Even in first class most domestic airlines provide a subpar experience, might as well be for a good value like Spirit did. International flights are different though, and the bar is much higher there due to length of flights.
My friends used to joke that it was like flying in a tin can, or that the wheels would fall off mid-flight. The jokes were endless.
I liked Spirit, though, great cost savings, and I didn't mind the minor inconveniences that came with it.
Aside from being known for being a cheap airline, the brand itself was pretty solid... I think it had everything working to its advantage. The bright yellow exteriors of the planes, a catchy name. I think people knew exactly what Spirit was and what they offered, which is the sign of a good brand.
loved Spirit and flew with them 8 different round trips from BWI to many destinations. So cheap (clothes in bookbag) and never had an issue. They will be missed!
the "temu" of airlines if you will
wait a minute... what if?