The argument of buttons vs no buttons is missing the forest for the trees.
Teslas have a mere two buttons and are generally a joy to use. Why? Because the UI/UX was taken seriously, and the cpu hardware wasn't sourced from the dolllar store. This combination resulted in a screen-only experience that is responsive and easy to use (if you disagree with this, I will point you to Tesla's consumer satisfaction ratings, which say otherwise).
Every other car manufacturer followed suit, but made a critical mistake in that they only saw the cost savings in not needing to manufacture and build a bunch of switches. They forgot to do the necessary UI/UX work, and fitted their vehicles with a cpu out of a TI-83.
The reason why consumers are complaining about every other car manufacturer isn't because they have no buttons; it's because the screen-only experience isn't intuitive. Make it intuitive and the complaints go away.
recent survey suggests Tesla is last among competitors in user satisfaction when it comes to usability https://www.consumerreports.org/cars/car-reliability-owner-s...
That report speaks nothing about the infotainment system. It's also a pay-to-play service. I'm talking about actual customers. For example, look at the Tesla subreddit as a closer proxy than CR. It is a source of frustration where Tesla is frustrating; the lack of buttons is rarely complained about.
That is a complete lie. Your page literally says VW is least satisfying.
Tesla is the bottom of _top ranking_ by satisfaction.
Tesla software is in no way a joy to use. I had rented one and it was infuriatingly bad. I'm sure people can get used to it, but people can get used to literally anything.
The map looks like it really wants to be in Star Trek more than than it is meant to be usable software.
Doing simple things takes getting into menus 2-3 layers deep, often while driving.
What needs to be changed during driving that needs 2-3 layers deep stuff? Examples.
Wiper speed, fog lights
Press the wiper button on Steering wheel to wipe, use left scroll button on steering wheel to make it fast/slow/off. No touch screen needed. Can also use voice command.
Press headlight button on s.wheel, tap the fog light icon on screen.
There's one thing I actually dislike. You can use voice to control all these stuff except foglight. It even understands foglight command, but doesn't do anything. Most likely a bug. I don't know how to report it.
I don't know a single owner who complains. Everyone is buying a second or third one.
The only people who got frustrated is people who rented.
I’ve been driving a Model Y for a year now. Used to have a Volvo with android automotive and before that a Mercedes Benz with the.. I’m not sure whatever that OS is called.
Tesla sw is miles better than the previous two. It is responsive and laid out well. When you get used to it, it is intuitive. Android was not that bad but the visual design was much worse and it was laggy.
The MB software can die in hell. It is the worst piece of shit ever been built by humans. And it is running on hopes and dreams instead of a capable processor. Note that this was an E class so not an entry model. (Even then, there is no excuse)
The comparison, for the purpose of this article, is not against Mercedes or Volvo or Toyota software or even Android auto/carplay.
It's against old fashioned tactile buttons for essentials.