someone tries to scam, steal, beat you up. they then make efforts to stop doing that, and their trust would rise skyhigh? what does someone have to do to earn that kind of loyalty? would you apply this to anything else?

If they've given all the money back that they've scammed and otherwise made all the people they've hurt whole again, and are then continuing to provide a service people find use in, then yes. I'd probably need some time to be convinced that that's what's happened, and that they've truly changed. MS obviously isn't there, but there are theoretical worlds where this can happen.

Obviously, Microsoft can't give people back their deleted Onedrive files, but they can make good on a promise that it will never happen again (given that their efforts are founded in reality and not marketing speak), and hide behind a shield of 'that wasn't our intention'. Same goes with most other things you could complain about Windows.

If you have no reason to believe that Windows will screw you over, since MS has course-corrected on all major points of contention, then why not stick around? (The answer is that MS may change course again, but for those who haven't jumped ship, I'm sure this will provide good enough reason to stick around. It's not like the ship isn't providing them any utility. They've stuck around this long for a reason.)

yes at some point broken trust dictates that no amount of fixing will ever fix it.

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