I get the confusion -- it looks like the reporter of the bug just posted a raw email response that they got without adding any sort of decoration to make it clear it was from an email they got. At least, that's my reading of this.

I'm also not sure if the person/bot who responded was saying "No refund" or that they couldn't issue a refund, or if a Github Issue was an appropriate place to ask for a refund.

Let's hope a human on the other end is reading this and acting accordingly. It all seems like we're only seeing part of a story.