The problem is that from the outside it seems like Microsoft no longer cares about the product. So much so that "the product" has become "shareholders"[0].
We've just been moving into a world where metric hacking is the desired outcome, not an outcome to try to avoid. These companies are only surviving because of their monopoly statuses. Because of momentum. It's a powerful force. It's the reason Twitter still is around. The reason Facebook is still around. But them being around doesn't mean they're good. It doesn't mean they're useful. It doesn't mean it is a good product. It doesn't mean the users like it. It just means people are used to the way things are and they aren't angry enough to leave for something else. But these companies are actively creating friction for users, daring them to leave, gouging them for everything they can. FFS Microsoft is the largest contributor (even more than Valve) to creating "the year of linux". Sure, it'll never have M$FT's market share, but it sure is eating into their revenue.
We've all lost sight of what made software so powerful in the first place. Why it became so successful and changed the world. We used to ship good products that help people, make their lives better, and make lots of money in the process. Now, I think all that anyone cares about is the last part. Now we're actively being hostile to those that make the systems better. And that system is fucked up and will destroy itself. That's not a good thing, because it does a lot of damage along the way. It is a system of extreme myopia.
In the last 5 years I'd argue that most software has made my life harder and more complex, not easier. There are definitely exceptions to this (ghostty being a great example), but there is a strong trend. I know I'm not alone in this feeling and I think we're getting to a point where a lot of people are no longer willing to dismiss their own gripes. This is not a good sign...
I'm glad you're optimistic. I do hope things can change. And my frustration is not directed at you. I really do want you to be right and I really do want to see change come from the inside. But I do not think those leading the companies now have any foresight. To be honest, I'm not even sure there's anyone at the wheel. It feels like we've just let the market forces steer the ship. If the currents steer the ship, then there's no captain, regardless of who claims the title. Frankly, I don't want to be on a ship without a captain, but here we are.