They must have machines that are not app-enabled right?
I sort of understand why their consumer machines would have that crap but I imagine that plenty of commercial places buying a $20k+ machine for a cafe that's supposed to run for 40 years would not accept having an app involved in maintenance.
It’s bad.
Go into a service shop and see what they think of the computerised La Marsocco. Great coffee, amazing looking machine. But servicing…
I got awfully close to getting one then went for an e61. I’m very sure the coffee isn’t as good. I’m very sure the machine will have parts for a long time - it’s been 60 years so far.