As long as you never have to interact with them. If you run into issues they have caused themselves, you'll find yourself dealing with a unique mix of arrogance and incompetence.
I've been using Hetzner for ~20 years and every single support interaction I've ever had with them has been top tier. Never AI bots, always humans who are helpful, courteous and prompt. I can't think of a single company, let alone hosting company, whose customer service has been so consistently good.
As long as you never have to interact with them. If you run into issues they have caused themselves, you'll find yourself dealing with a unique mix of arrogance and incompetence.
I've been using Hetzner for ~20 years and every single support interaction I've ever had with them has been top tier. Never AI bots, always humans who are helpful, courteous and prompt. I can't think of a single company, let alone hosting company, whose customer service has been so consistently good.
It certainly helps the service never does anything wonky that requires a support interaction in the first place.