In university we had computer labs, I worked in the office that handled all of engineering computing. You paid the fee for engineering school and you got to use the labs. They had printers. We wanted printing to be free. This didn't mean "you get to take reams of blank paper home with you", it meant "you get as much printing as you reasonably need for academic purposes". Nobody cared if you printed your resume, fliers for your book club, or whatever, we weren't sticklers. Honestly we wanted to think about printers as little as possible.
But we'd always have a few people at the end of the semester print 493 blank pages using up all of their print quota they'd "paid for". No sir, you didn't pay for 500 pages of printing a semester, we'd let you print as much as you needed, we just had to put a quota in place to prevent some joker from wallpapering the lecture hall.
It was hard to express what we meant and "unlimited" didn't cut it.
You meant “reasonable,” but you did not apply reason. Situations such as this can be handled with a quota set at something like 150% of median use, but then extended upon a justified request. It can work in a lab where there’s a human touch, but it fails at million-user scale where even that level of human support is too expensive.
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