Signal developer here. It's just because notification reliability is always a top support complaint, and a lot of people turn off notifications and don't realize they've done so. Admittedly, once a month is likely too aggressive.
Signal developer here. It's just because notification reliability is always a top support complaint, and a lot of people turn off notifications and don't realize they've done so. Admittedly, once a month is likely too aggressive.
How about instead of prompting to enable notifications, you leave a small banner or other unintrusive/non-annoying UI noting that they're off, which users can tap in order to learn more about how to reenable them?
For an app that prides itself on privacy, it's kind of crazy that you're making it so easy to accidentally blow it.
That would drive me nuts. I do not want a banner permanently on I cannot remove.
And before someone suggests it: If the banner can be removed, you’re back to having lots of complaints for users that did not realise they turned off notifications.
Is there some "no means no" additional setting that could be added where someone has to go into settings that would prevent that?
I fear that with the notifications pop up asking me this I might hit the wrong button and woops turn it on.
Try from inside the signal app itself instead of system settings? On android Signal has an option at hamburger menu > Settings > Notifications > Notifications (toggle switch)
Oh... hmm, two toggles actually. One at Settings > Notifications > Calls > Notifications toggle, and the other at Settings > Notifications > Messages > Notifications toggle
> notification reliability is always a top support complaint
I know octogenarians who use signal daily. "You called me and it didn't ring" or "messaged and it didn't beep" are definitely the top support complaints I receive. Thanks for being sensitive to this use case.
Any time after a user switches it off on purpose is too aggressive.
Making the product worse for everybody because a minority can’t manage their own settings is a terrible strategy.
Do most people keep the notifications disabled for their messaging apps?
It's just a mental compartmentalization thing for me. When I want to get into slack/signal chatting mode or read messages I load such an app and look/interact. When I'm not doing that I don't want to be bothered with messages. I'm already sacrificing a portion of my life to work related tasks and being in front of a computer at many hours, when I'm not in that mode I don't want to be interrupted - people who need to reach me in an emergency have other ways to get ahold of me.
But maybe _you_ are the minority
Personally, I have multiple messaging apps. I have notifications on for work slack, which is high signal, and I have notifications off for personal discord which is noisy and low priority.
I disable notifications on every app that is not on the critical path to me earning a living. Notifications are largely unnecessary. Either you are actively engaged with something, in which case you didn't need the notification, or you are doing something else and don't need the distraction, in which case you didn't need the notification. Only my employer gets a right to demand my time during work hours, which is why notifications are enabled during work hours for work apps.
We as a society have gotten way too comfortable expecting every single person to be available at all times to provide us some kind of immediate response. Let people live. If I'm hiking through the woods with my camera doing bird photography, even if you're my best friend you can wait until I get back to my car and manually check my messages, I don't need a notification. If it's an emergency, dial my number and call me, which will make my phone ring. Novel concept, I know.
Signal notifications are the #1 thing in the critical path for me earning a living. Isn’t this normal in our industry?
Okay, well you should probably have them enabled then. For me, Signal is for personal messaging. My work messages are mostly Slack, Webex, and Teams.
Nope.