This, plus the fact if they don't overcommunicate and send you 10 transactional emails (eg. "your order is still on its way!") they'll have people filing credit card disputes and BBB complaints, blasting support screaming this-site-is-a-scam-where-is-my-order!?? over a two day shipping delay.

This HN thread reads like a fun Chesterton's fence exercise.

New engineer shows up the first week on the job: "10 emails? You guys are all stupid this only needs to be 3 emails...receipt, shipped, and feedback!"

Whole team groans, having to explain yet again the many years of scar tissue behind exactly why every one of the 10 emails exists.