You said:
"Currently undergoing some sort of 60 days appeals process, but who knows."
.. and the op said:
"I have tried to contact Microsoft through various channels but I have only received automated replies and bots. I was unable to reach a human."
... which is a roundabout way of saying you did not spend lawyer hours and you did not contact them through channels that they cannot ignore: registered, physical mail, from a lawyer.
I'm sorry for these difficulties, truly, but don't tell me you can't reach a human when you most definitely can reach a human. From my own experience with an organization at least as calloused and indifferent as MS[1], as soon as I sent a real, legal communication I had real live humans lining up to talk to me.
[1] Pacific Gas and Electric
Microsoft hasn't managed to burn down entire towns (But Copilot is probably working on it), so I suppose we do have at least some kind of gauge of callousness to work off of thanks to PG&E. Which was also the company behind that whole slightly famous Erin Brockovich thing, amongst so very many others.
Sometimes, it's both incompetence AND malice.
No. The humans just said 60 days.