It doesn’t help that they do that sort of shits AND mandate a microsoft account for logging in to windows. Also how much trust can you have that if you move your business to azure they will not randomly kill it. Incompetence or malice, almost doesn’t matter to the average user.
The outcome is the same, yes. With incompetence, there is at least a glimmer of hope things will get rectified. But you are correct, trust is destroyed this way, and it doesn't look like Microsoft cares much.