> Staffed desks would just tell you they need to open a ticket.

That's not how it works at banks nor phone vendors.

(Although, even being able to open a ticket would be 100% better than the black hole of nothingness that is google support.)

When you go to a bank with access issues (something I've done somewhat regularly because I manage accounts for various family members who no longer can) you meet with someone who can authenticate you, and that employee has direct access to talk to their risk and fraud departments so they can sort out any issues while you're sitting there next to them.

There needs to be a law that any cloud service with a non-trivial userbase must have a similarly staffed support center reasonably accessible to all citizens.