I don't think the discourse is about just this one guy, it's about an entire class of people for whom swiping around a smartphone is a bewildering experience they managed to live their whole life so far without. If you're not adept at it, it makes you feel stupid, maybe you haven't had that experience but there's more to being a luddite than stubbornness.

If I can get along with the rest of my life on a flip phone, it seems pretty unreasonable to buy a device just to buy sports tickets.