Strong agree!
They had great devices before iOS/Android and then again after. That Lumia phone was awesome. They had one of the best cameras. Their live tiles they had on the phone & desktop OS were really good. Even Windows 8 had a cool CRM app in its infancy that tried to link all your social media & email accounts together.
They killed all of that even with multiple chances to win people over. It seemed they wanted to win the new markets in less than a year.
For as much flack as Google gets for short lived awesome products, Microsoft is right up there. Which is why when they've announced new things like Blazor, MAUI, etc., no one expects them to live long enough to trust their apps on.
I also strongly question their enterprise MOAT when most kids are growing up on Apple & Google devices the past decade. Microsoft seems to lack long term strategy.