On the one hand, yes - and (to be reductive) enshittification is basically making decisions according to incentives that aren't aligned with your users, so it fits.

On the other hand, MS have Outlook email/calendar and Teams for video calling - so it could have been an opportunity to benefit different parts of their broader ecosystem. You could also build in limited access to Word for CV creation/editing (with Copilot support, of course) - and then bundle it and charge users for features, and charge recruiters even more for a 'premium' offering.

Except those two divisions were at others ends of the hall, in between was the gauntlet of enterprise deference, with obstacles such as Service Now approvals and meetings about meetings about how to have good meetings… it’s an MBA’s wet dream.

I think we're basically in violent agreement. MS sucks, big organisations often suck, misaligned incentives everywhere, etc.