The article seems to equate QA with testing, which is a short-sighted view. QA also includes things like standards, and importantly, design and code reviews, which are actually the best way to improve quality.
The article seems to equate QA with testing, which is a short-sighted view. QA also includes things like standards, and importantly, design and code reviews, which are actually the best way to improve quality.
A good QA team will be the definitive experts on a piece of software. They have more complete and in-depth experience than sales, engineering, or anybody else. A single software engineer might know their specific piece, but your QA tester will know everything.