My exact thoughts. Too often we lash out at the person who is working within a Kafkaesque system as a lowly bureaucrat. Attack the system. Find the fax number for the chief of your social security administration. Get a letter sending group together. The democratic system is slow and terrible but atleast the author seems to live in one.
There should be a political call to action here. Call xyz or work to change this law. Bureaucrats run on laws. Laws can be changed. I was able to get my local HOA to accept pdf uploads just be talking with them. Small example but change is possible. Not as fun as ruining someones day though
> There should be a political call to action here
A real problem in both benefits claiming and immigration systems is that there are voters on the other side loudly demanding that the system be made more hostile and kafkaesque.
Yea, it's a mistake to think everyone wants things to be better, and that we just need to organize. There is a huge, motivated voting block out there who want to make things worse, at least worse for people unlike themselves, and they are organized and fighting back (and usually winning).
And bear in mind that there are quite a few politicians willing to monetize that by actually implementing those more hostile and kafkaesque rules.