Have you reset your AirPods Max by holding down the non circular button until it starts blinking white and then reconnecting?

There have been times where the AirPods Max have sort of crashed, and I cannot get them to connect properly. I find that forgetting the AirPods in the phone/computer and then resetting them by holding down the button allows them to start fresh with a new state. Maybe that can help resolve the issue for you. But Im constantly switching them between three nearby devices so maybe thats why I have this problem. Just throwing it out there in case you haven't tried a reset.