I havily use llms for internal communication. I receive docen request per day from colleagues asking me very specific stuff by mail or teams about processes, setups, master data, my particular experiences with approaches, for contacts within our big corp or just general knowledge questions and how I would recommend to tackle certain problems: Setting up conditions in sap, where to find certain info or just send them current setups. Also they ask me about strategic advices. I use my personal knowledge base to automatically prepare drafts of the answers based on previous answers to other colleages. Before the llm time I could barely help all of then. I got more productive by x-times. I then digest the emails again back to my knowledge system. People have no problem with receiving obviously llm written answers. But because of the particular domain knowledge they know it can only come from me. Excuse my writing, this did not went though the same system :)
Edit: And now I forgot the most important. When the knowledge the llm retrieved is insufficient to answer colleagues question or the agent skill can not execute the requested task from my colleague, it asks me just for the missing info or skill and with me (the human) in the loop work is done x times faster. Eventually it will replace me and all my colleagues one day. Looking forward to do other stuff then
> People have no problem with receiving obviously llm written answers.
If I asked you for your particular experience on something and got an obvious LLM reply, I might say nothing or I might ask if it was an LLM, but either way I’m unlikely to ask you something or trust you ever again. Which also works for you, I guess, since it’d be one fewer person taking up your time. But if you had instead told me “I’m too swamped to help right now” I would’ve instead offered to help take some burden off your back.
I really love my job and I much more love helping people with the work I do. I also much more prefer talking to people directly than writing emails answering, but it is still part of what I do, when you are an expert at something you want to share and multiply this expertise. You can write it down in a book, or at corporations you write documentation, but people prefer contacting someone, because they have always something the docs don’t tell. So people do so by asking questions. A lot by mail. So in was spending my time explaining stuff but in the context the person who needs it. This took a lot of time and I could not share it with enough colleagues ( a couple of hundred contact me regularly ) and the more you know the more people come to ask. They of course do call or meet with me as well, but then they look for discussion or developing new ideas. So today I can talk and enjoy discussing with them, while my knowledge can continue to be spread, helping the once that just seek to understand to do their job. Since I implemented this loop I get so much good feedback, because when it needs to be fast they send a mail, knowing it will be answered fast. If it is important to interact, they call. The best from all of it. Best time ever :)
This sounds like a very odd and very lonely job to me. Reading your description I pictured a comically tiny room with only one opening for incoming requests and another one for outgoing responses. Obviously silly, but in an abstract sense maybe not that far from the truth?
It also sounds like you were overworked and when you started to use LLMs you've stripped yourself of the chance to work with a colleague.
I really love my job and I much more love helping people with the work I do. I also much more prefer talking to people directly than writing emails answering, but it is still part of what I do, when you are an expert at something you want to share and multiply this expertise. You can write it down in a book, or at corporations you write documentation, but people prefer contacting someone, because they have always something the docs don’t tell. So people do so by asking questions. A lot by mail. So in was spending my time explaining stuff but in the context the person who needs it. This took a lot of time and I could not share it with enough colleagues ( a couple of hundred contact me regularly ) and the more you know the more people come to ask. They of course do call or meet with me as well, but then they look for discussion or developing new ideas. So today I can talk and enjoy discussing with them, while my knowledge can continue to be spread, helping the once that just seek to understand to do their job. Since I implemented this loop I get so much good feedback, because when it needs to be fast they send a mail, knowing it will be answered fast. If it is important to interact, they call. The best from all of it. Best time ever :)
> Reading your description I pictured a comically tiny room with only one opening for incoming requests and another one for outgoing responses.
I pictured the normal work from home slack experience.
But I suppose your picture and mine might not have been so different.