You can do a lot of work with agents to remove a lot of manual work around the sales process. Sales is a lot of grinding on leads, contacts, follow ups, etc. And a lot of that is preparation work (background research, figuring out who to talk to, who the customer is, etc.), making sure follow ups are scheduled appropriately, etc.
You still should talk to people yourself and be very careful with communicating AI slop, cold outreach and other things that piss off more people than they get into your funnel. But a lot of stuff around this can be automated or at least supported by LLMs.
Most of the success with sales is actually having something that people want to buy. That sounds easy. But it's actually the hardest part of selling software. Getting there is a bit of a journey.
I've built a lot of stuff that did not sell well. These are hard earned lessons. I see a lot of startups fall into this trap. You can waste years on product development and many people do. Until it starts selling, it won't matter. Sales is not a person you hire to do it for you: you have to be able to sell it yourself. If you can't, nobody else will be able to either. Founder sales is crucial. Step back from that once it runs smoothly, not before.
Use AI to your advantage here. We use it for almost everything. SEO, wording stuff on our website, competitor analysis, staying on top of our funnel, analyzing and sharpening our pitches, preparing responses to customer questions and demands, criticizing and roasting our own pitches and ideas, etc. Confirmation bias is going to your biggest blindspot. And we also use LLMs to work on the actual product. This stuff is a lot of work. If you can afford a ten person team to work on this, great. But many startups have to prove themselves before the funding for that happens. And when it does, hiring lots of people isn't necessarily a good allocation of resources given you can automate a lot of it now. I'd recommend to hire fewer but better people.
Your points are all valid, but it doesn’t really change the situation that was being discussed: an AI company trying to enter completely new markets just because they can write software for it is hardly some sort of automatic win. They’re much more likely to fail than succeed.
I mentioned sales and marketing but there’s a whole lot more as well. Basically, it involves creating an entire subsidiary. Perhaps the time will come when that can be mostly done by a team of AI agents, but right now that’s a big hurdle in practice.
It does raise the question of where in the future will companies compete.
What's the balance going to be between, 'connecting customers to product' and 'making differentiated product'?
In theory, if customers have perfect information ( ignoring a very large part of sales is emotional ), then the former part will disappear. However the rise of the internet, and perhaps AI agents shopping on your behalf, hasn't really made much of a dent there [1] - marketing, in all it's forms, is still huge business - and you could argue still expanding ( cf google ).
[1] Perhaps because of the huge importance of the emotional component. Perhaps also because in many areas of manufacturing you've reached a product plateau already - is there much space to make a better cup and plate?
There's also a world where "all companies have access to the software factory so sales and entrepreneurship in software disappears entirely."
But in that scenario it's hard to see where the unwinding stops. What are these other companies doing and which parts of it actually need humans if the "agents" are that good? Marketing? No. Talking to customers? No. Support? No. Financial planning and admin? No. Manufacturing? Some, for now. Shipping physical goods? For now. What else...
At some point where even are your customers?
>It does raise the question of where in the future will companies compete.
Exactly where current companies compete, rent seeking, IP control, and legal machinations.
Hence you'll see a few giant lumbering dinosaurs control most of the market, and a few more nimble companies make successful releases until they either get crushed by, get snapped up by the larger companies, or become a large company themselves.