In many organizations, software just isn't what makes the money. It's a supporting role at best. The software needs to work reliably, and it needs to keep working for a long time, but it doesn't need to gain new features at a rapid pace.
If the janitors swept the floors 10x faster, we wouldn't see any KPIs to shoot up from that. You still need it to happen regularly and reliably and on demand in case there's a mess, but it doesn't need to be fast.
>If the janitors swept the floors 10x faster, we wouldn't any KPIs to shoot up from that
I mean I'd expect that you'd see a decrease in the number of janitor staff as was convenient per the companies policies. That and janitorial services would turn into contracted services rather than in house positions. Oddly enough both these things have already occurred as tooling to janitors became better and the legal incentives made it cheaper.