Imagine if some other authority figure like a teacher or therapist did this and their employer would just shrug and lament that people are imperfect. And no, "but LLMs aren't authority figures, they're just toys" isn't any sort of a counterargument. They're seen as authority figures by people, and AI corpos do nothing to dissuade that belief. If you offer a service, you're responsible for it.

But if you think LLMs can't be equated with professional authorities, just imagine a company that employs lay people to answer calls or chat requests, trying to provide help and guidance, and furthermore, that those people are putatively highly trained by the company to be "aligned" with a certain set of core values. And then something like this happens and the company is just "oh well, that happens". You might even imagine the company being based in a society that's notoriously litigative.