There is a balancing point.

At core, complexity is derived from discovery of demand within those pesky complex humans.

Simplicity is the mechanism of finding common pathways within the mess of complexity of a product.

the tragedy is that simplicity is very expensive and beyond most organizations ability to support (especially since it can slow down demand discovery), and this is one of the allures of big tech for me. I was greatly rewarded and promoted for achieving simplicity within infrastructure.