I think the people who complained about paypal stopped using it.

Back in the day I had a paypal account, as did many friends, solely because it was the only supported payment method on Ebay.

After a few bad experiences I cancelled/closed my paypal account, and I know I'm not alone in that.

These days the sight of a paypal payment form is an immediate tab-close. I've no wish to use them, support them, or go near them ever again.