A very recent frustration from them was this: https://x.com/youyuxi/status/2005904473332564339?s=20 - their Chrome extension was breaking code block rendering on a lot of websites for weeks. The issue had already been reported in their community forum, but it didn’t seem to gain much traction until Evan You mentioned it publicly on Twitter. Only then did it feel like it was taken seriously.
That experience, combined with a ~33% price increase, makes the direction a bit concerning, and feels like it’s going in a down hill...
That said, it’s genuinely difficult to move my family off 1Password. I just wish there are stronger competitors.
Their Linux app crashes half the time trying to launch, and I have to resort to the browser app. It's been like this for at least the 1 year I've been a customer. And, Their browser app also has a horrendous impact on browser performance. I always thought Firefox was just kind of slow..but it was 1password bogging it down all along.