I've been a mostly happy 1Password customer with a Family plan for quite some time. This may cause me to jump ship.
My biggest issue with 1Password has been 1) how intrusive it can be in the browser, especially on mobile when it's too proactive to show its dropdown and just gets in the way of my experience. I know this is challenging because a mobile device is a small screen, but it is incredibly frustrating. 2) how bad the Safari extension. It regularly fails to load at all.
Aside from that, while you're absolutely correct - 1Password is still relatively inexpensive, let's look at the improvements thet mention:
1. Automatic saving of logins and payment details
Isn't this what 1Password has always done or am I misunderstanding?
2. Enhanced Watchtower alerts
I haven't seen any of these alerts ever help me.
3. Faster, more secure device setup
This I have noticed. It is very convenient
4. AI-powered item naming
This is weak sauce. I don't care for "AI" to help me name my logins/accounts/etc.
5. Expanded recovery options
I'm not sure what this is and how it's different than what they've always offered on a Family plan.
6. Proactive phishing prevention
Fine, I guess.
Story time on the mobile proactivity.
I was buying a train ticket on Eurostar for my mother. I filled her name as the passenger. Scrolled down and used the 1Password data I have to fill my address and billing information. I proceed and pay. Later, when checking the ticket, I see it's on my name. 1Password changed the passenger details, and since the screen is small, I did not notice.
No 100% refund from Eurostar, but lesson learned.
I'm not leaving 1Password though. It's too convenient for my family.
I’ve had it do stuff like that and it’s very annoying when it’s an issue - which it sometimes is.
That and a lack of easy way to report a login page that doesn’t work perfectly would be my top annoyances (behind a 33% increase in a subscription that was already annoying me each time it came around).