Indeed. Uber Eats now makes you talk to an AI bot among other customer-hostile issues. I've largely abandoned them. The last straw was a driver leaving the food at some random house I could not even identify from the picture. It made me wait 5 minutes before I could do anything at all. Then it made me talk to a bot.

When I eventually got it to issue a refund I realized they kept the service fees and driver tip. For an order I didn't even receive!

If that's the best they can do I'll just go pick it up myself.