> ... the vendor tells them to go the manufacturer...
Maybe this is the problem. Retailers should cover the statutory warranty on any product they sell.
> ... the vendor tells them to go the manufacturer...
Maybe this is the problem. Retailers should cover the statutory warranty on any product they sell.
This is mostly how statutory warranty works in most countries. It’s actually the retailer who bares the responsibility, but good/big manufacturers will just provide the same direct to consumers.
What do you mean, 'statutory warranty'? At least in the US, aside from a few specific circumstances (door to door sales for example with a '3 day cool off' period) there is no mandatory return policy or timeline.
There is a U.S. federal law which gives warranty of merchantability among others (not sure about E.U.).
A major store sold me an expensive item that didn't work, and the store's return policy didn't cover it, so the store said file a warranty claim with the manufacturer. I just did a credit card charge back instead, because the store has to sell me something that works.
If for whatever reason the credit card charge back didn't work, I could use the store in (small claims) court and win.
AI: "The implied warranty of merchantability is a legal guarantee that a product will function as expected for its ordinary purpose, such as a toaster toasting bread. It is automatically applied to most consumer goods sold by merchants and does not need to be in writing."
Typo, should be: "could sue the store"
I swore I fixed that earlier.
That sounds like another problem then :)
In the EU (or maybe just my country of origin?) there is certainly statutory warranty. Length and coverage varies per product category.