> Humans can be shamed in a code review and reprimanded and threatened with consequences for sloppy work.

I had to not merely threaten to involve the Ombudsman, but actually involve the Ombudsman.

That was after I had already escalated several times and gotten as far as raising it with the Data Protection Officer of their parent company.

> Most, humans once reprimanded , will not make the same kind of mistake twice.

To quote myself:

  other people in their own team had already admitted this, apologised to me, promised they'd fixed it, while actually still continuing to send letters to the same non-existent address.