I liked my one and ride in Cruise however the problem I had was it took 10 minutes or so for my car to depart.

Car arrives. I get in. The car is sitting there getting ready to depart but not moving. After a few minutes I hit the button to call support. Someone tells me it's about ready to go. Ten minutes later it starts leaving.

I have no idea why it took so long to start but it wasn't a great experience.

If you (or anyone else from Cruise) can explain what was going on, that would settle the difference in experience to me.