Haptic steering wheel thumb-wheels instead of actual buttons? Hell no. Full pass. And we're in the market for a vehicle like this in the next year or so, looking hard at Santa Fe Calligraphy, or Outback XT (similar size, similar price tag, AFAICT). No physical buttons = no sale.
I think you’re confusing “haptic” for “capacitive”. The wheels are real, physical controls with motors to give tactile feedback about the state of the UI. You can literally feel where the beginning and end of a list are, for example. It’s even better than traditional buttons.
The only problem is that there aren’t also physical controls for media and climate, which there should be. But for everything else, the thumb wheels are going to be awesome.
Marques Brownlee seems to like the wheels in his latest video review, FWIW.
https://www.youtube.com/watch?v=EfReqcUJfBU
And unsafe electronic door handles so your kids an unable to get out of the car in an emergency. https://old.reddit.com/r/Rivian/comments/1r1etyr/zack_demons...
That video makes it look like a physical button for the rear door manual release (albeit in a very hidden location)?
The haptic feedback on e.g. macbook trackpads is very convincing, so I'm not sure it's impossible to get right in a car, but I wouldn't bet on <random car manufacturer> to get it right.
The Outback is an incredible car for the money
My BYD Sealion 7 has been an absolute joy.