Definitely. The devil is in the details though since it's so damn hard to quantify the $$$ lost when you have a large opinionated customer base that holds tremendous grudges. Doubly so when it's a subscription service with effectively unlimited lifetime for happy accounts.
Business by spreadsheet is super hard for this reason - if you try to charge the maximum you can before people get angry and leave then you're a tiny outage/issue/controversy/breach from tipping over the wrong side of that line.
Yeah, but who cares about long-term? In the long term we are all dead. CEO only needs to be good for 5-10 max years, pop up stock prices and get applause every where and called as the smartest guy in the world.
Definitely. The devil is in the details though since it's so damn hard to quantify the $$$ lost when you have a large opinionated customer base that holds tremendous grudges. Doubly so when it's a subscription service with effectively unlimited lifetime for happy accounts.
Business by spreadsheet is super hard for this reason - if you try to charge the maximum you can before people get angry and leave then you're a tiny outage/issue/controversy/breach from tipping over the wrong side of that line.
Yeah, but who cares about long-term? In the long term we are all dead. CEO only needs to be good for 5-10 max years, pop up stock prices and get applause every where and called as the smartest guy in the world.