I got an HR meeting a couple of years back where they selected me to be laid off because I wasn't closing as many tickets off as the rest of the team. Every single ticket had been through another engineer first and they had failed to resolve it.
I was absolutely fine with this and didn't defend it because the enhanced payment I was going to get was huge. But alas they worked it out in the end and here I am fixing arcane shit still that no one else has a clue about or is defeated by.
I knew a person like you, two decades ago, in a laptop repair facility (my boss).
He was hired full-time (at like 4x my hourly rate) simply because he was the last person working there familiar with how the DOS-only headless terminals were installed (simple, but vital infrastructure). I didn't even understand what he was doing, but knew if I learned it I would have a lifetime solid-six-figure tech support job (two decades ago).
Bossman mostly just sat around and played WoW (seriously, half his hours "on the clock," waiting for next disaster)... but whenever a smug new vendor came in pedaling latest & greatest... he was often the saver of many times his salary. Nobody really liked him (I did — we'd smoke weed together and attend irregular heavy metal shows), but everybody knew he was important technically (e.g. no purchase orders could go through without his machine upkeep — multimillion dollar budgets).
People would literally turn away from him in the hallways so-as to not attract his comicbookguy inquisitions — particularly if you were a network troublemaker / idiot.
I miss his expertise / guidance / wisdom. Favorite bossman ever.
I can be found around heavy metal shows as well hahaha.
I try not to be comic book guy these days. I was in the past. I just want to learn together with people. That is all.
so they kept you aroumd then, eh? sounds like someone in HR with half a brain actually looked at the cost per ticket. those type of escalation tickets are ~3x more costly to resolve than non escalations. sounds like the total $$ per day of your tickets was higher than all your teammates.
I would prefer to have someone with a full brain in HR.
Open a ticket for that ... ?
Hahahaha. Depressing but funny.