Design thinking is a collection of techniques that have been professional-ized into a consulting practice. Hence the mystique.

What I appreciate about a good design thinking session is:

- It externalises the insides of peoples heads in a way that allows other participants to share that knowledge. Individual tacit knowledge becomes shared general knowledge.

- Knowledge elicited during the session is presented in a way that makes it actionable

A design thinking session is doomed to failure if it isn't comprised of:

- Domain experts

- Decision makers

- A facilitator who actually knows what they're doing