> ... what is Apple supposed to do? ...

This seems like an example of a situation that modern machine learning could help with. Take bug reports permissively and look through all of them for patterns. Loss of focus should be the kind of thing that would stand out and could be analyzed for similarities and recurring features. Making sense of large amounts of often vague and rambling reports has been a problem for a long time and seems like a domain that machine learning is well set for.