> We stuck with them when they brought their support back to the US. Each tech person wanted to make a career out of each ticket. We couldn't get broken hardware fixed without screaming and begging.

The people I talk to doing laptop repairs and trying to get parts from Dell say that Dell is treating them like potential scammers. They've diagnosed the broken part, everything is under warranty, Dell was previously fine with trusting these people.. But now Dell is forcing them to prove, every time, that the part needs to be replaced.

It's the weirdest combination of time wasting and incentivizing this team to be _lower_ skilled that I've ever seen. Because, I'm guessing, Dell was dealing with too much warranty waste and decided to crack down on everyone.