> On the flip side, I find it shocking that ridership is still only 60% of pre-pandemic levels.
It makes a lot of sense. Many companies went full remote during the pandemic and stayed that way, or if they went in person, it's only 60% of the time or less. And a lot of people left the area during the pandemic, and those that are returning are coming back to SF, not the suburbs.
I used to take the train every day for years, but I've only been on it once or twice since the pandemic.
To put it in startup terms, the TAM for ridership shrank considerably. They may very well be capturing a greater amount of the TAM than before the pandemic.
Commuting and residential patterns changed too. A lot of Googlers purchased houses in the Tri-valley during COVID instead of living in apartments in Mountain View or Sunnyvale or SF. Now they have a Dumbarton or 237 commute instead of something Caltrain-accessible. Tech companies also started laying off in 2022, and stopped hiring in the Bay Area; I'd bet that total employment along the Caltrain corridor is significantly lower than in 2019.
The Bay Area also needs way better last-mile transportation. I looked into taking Caltrain to work; it'd take 22 minutes to Caltrain the ~15 miles to the nearest Caltrain station, and then another 22 minutes to shuttle the 2.5 miles to work.
This happened in my country. Basically many people only go the office a few days a week. Friday's are virtual ghost towns.
Unfortunately for railroad companies commuters are the lifeblood.