> But it tends to happen for a short amount of time, mostly for events

I expect you're correct. While it's fantastic tech, it's also very expensive to keep highly-precise, carefully calibrated micro-machinery like this aligned and operating 12+ hours a day outdoors where temps vary from 50-110 degrees. Disney thinks in total cost of operation per hour and per customer-served.

While there's probably little that's more magical for a kid than coming across an expressively alive-seeming automaton operating in a free-form, uncontrolled environment, the cost is really high per audience member. Once there are 25 people crowded around, no new kid can see what all the commotion is about. That's why these kind of high-operating cost things tend to be found in stage and ride contexts, where the audience-served per peak hour can be in the hundreds or thousands. For outdoor free-form environments, the reality is it's still more economically viable to put humans in costumes. Especially when every high-end animatronic needs to always be accompanied by several human minders anyway.

> the cost is really high per audience member.

Disney has problems with that. Their Galactic Starcruiser themed hotel experience cost more to the customer than a cruise on a real cruise ship, and Disney was still losing money on it. The cost merely to visit their parks is now too high for most Americans.

It's really hard to make money in mass market location-based entertainment. There have been many attempts, from flight simulators to escape rooms. Throughput is just too low, so cost per customer is too high.

A little mobile robot connected to an LLM chatbot, though - that's not too hard today. Probably coming to a mall near you soon. Many stores already have inventory bots cruising around. They're mobile bases with a tall column of cameras which scan the shelves.[2] There's no reason they can't also answer questions about what's where in the store. They do know the inventory.

[1] https://en.wikipedia.org/wiki/Star_Wars:_Galactic_Starcruise...

[2] https://www.simberobotics.com/store-intelligence/tally